Order Cancellation
If you decide to cancel your order, you may do so within 28 days of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine, saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of the return. Goods received back incomplete, damaged, or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact our customer services team on 01727 850901.
Please note that this policy does NOT apply to tents and awnings. Please see Terms and Conditions.
Returns Policy
We will gladly offer a full refund on any products returned within 28 days of purchase with the original receipt of purchase, in an unused condition and still in their original packaging.
Faulty products, still within the manufacturer's guarantee period will be either repaired or replaced, subject to examination.
Prior to returning any products, please contact our customer services team on 01727 850901.
Please note that this policy does NOT apply to tents and awnings. Please see Terms and Conditions.
This policy does not affect your statutory rights.